Pjok Casino Privacy Policy

1Introduction & Scope

Pjok Casino ("we", "our", "platform") is fully committed to protecting your privacy. This Privacy Policy ("Policy") describes how we collect your personal data, the purposes for which it is used, and how it is kept secure.

This privacy policy applies to the Pjok Casino website, mobile application, and all our services. By accessing the platform or creating an account, you are considered to have agreed to this policy.

This policy has been prepared in compliance with Bangladesh's data protection laws and international GDPR guidelines. We operate with full transparency, because we believe there is no substitute for honesty when it comes to earning your trust.

2What Information We Collect

Pjok Casino collects information about you in several ways. Here is a detailed breakdown:

A) Information You Provide Directly:

• Full name, date of birth, and gender
• Mobile Number & Email Address
• Residential Address & Postal Code
• National ID (NID) or Passport Number (for KYC verification)
• Mobile banking number (Mobile Pay, Nagad, Rocket)

B) Automatically Collected Information:

• IP Address & Device Type
• Browser information & operating system
• Platform activity logs (login times, gaming history)
• Cookies & Session Data
• Transaction History & Amounts

3How We Use Your Information

Pjok Casino uses your personal data solely for the specific purposes listed below and for no other reason:

• Account management: To manage registration, login verification, and profile updates.
• Payment Processing: To securely process deposits and pay out withdrawals.
• KYC Verification: To meet the legal obligations of an international gaming license.
• Customer Support: To address your complaints, questions, and issues.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify problematic gaming behavior and provide appropriate support.
• Platform Improvement: To analyze user behavior and improve service quality.
• Legal Obligations: To provide information in response to lawful requests from government authorities.

4Data Retention & Duration

Pjok Casino does not retain your data longer than necessary. Our data retention policy is outlined below:

• Active Account: All data is retained for as long as the account remains active.
• Closed accounts: After account closure, data is typically retained for up to 5 years in accordance with legal obligations.
• Transaction records: Retained for up to 7 years for financial audit purposes.
• KYC Documents: Retained for up to 5 years in accordance with licensing regulations.
• Marketing Data: If you opt out, it is deleted immediately.

All data is stored on secure cloud servers monitored around the clock. Both physical and logical security layers are maintained at the server level.

5Data Sharing & Third Parties

Pjok Casino does not sell or rent your information for commercial purposes. However, limited data may be shared in the following specific circumstances:

• Payment Providers: Mobile Pay, Nagad, Rocket — only the information necessary to complete transactions.
• KYC verification services: Identity document details shared with authorized third parties for identity verification.
• Game Providers: Gaming data (not your name or financial details) for game operations.
• Law Enforcement: When required by a valid court order or government investigation.
• Security Auditors: Anonymized data for independent security testing.

6Cookie Policy

The Pjok Casino website and app use cookies to enhance your experience. The types of cookies used and their purposes are explained below:

You can disable optional cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from functioning properly.

7Security Measures

Pjok Casino uses industry-leading security measures to protect your data:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• AI Fraud Detection: Detects suspicious activity in real time.
• Firewall Protection: Advanced firewall protection to prevent unauthorized server access.
• Regular Security Audits: Periodic security audits conducted by independent third-party organizations.
• Data Backup: Regular encrypted backups are stored securely at an offsite location.

8Your Rights

Under GDPR and international data protection laws, you have the following rights:

To exercise any of these rights, email us at support@pjokcasino.app. We will respond within 30 days.

9Minor Protection

Pjok Casino maintains a strict protection policy regarding individuals under the age of 18. Our position on this is clear:

• We do not knowingly collect personal data from anyone under the age of 18.
• Age verification is mandatory at registration — providing false information will result in account closure.
• If a minor's account is identified, it will be closed immediately and the guardian will be notified.
• We encourage parents to use parental control software.

10Policy Changes & Notifications

Pjok Casino may update this privacy policy due to changes in technology, law, or business operations. In the event of changes:

• An SMS notification will be sent to your registered mobile number prior to any significant changes.
• The "Last Updated" date will always be clearly displayed at the top of the page.
• If you do not agree to the new policy, you will have the option to close your account.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

Previous versions of the privacy policy are available from the support team upon request.

11Contact & Complaints

For any privacy-related questions, complaints, or requests, please contact us through the following:

We take your privacy concerns seriously and are committed to resolving them within 30 days.